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Honoured to be named as one of “Australia’s 20 Best Business Blogs” by SmartCompany

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blog button

 blog button

This week, I was honoured and humbled to be included in SmartCompany’s annual list of Australia’s 20 Best Business Blogs. This is along with heavyweights like Digital Pulse from pwc, Deloitte Digital’s blog, and Salesforce’s blog.

And also insightful bloggers like Tristan White’s excellent blog on Culture, Suzi Dafnis’s wonderful blog for the Australian Businesswomen’s Network, Darren Rowse’s pioneering Problogger, and Paul Wallbank’s tech blog Decoding the New Economy.

Check out the full list yourself here.

The post Honoured to be named as one of “Australia’s 20 Best Business Blogs” by SmartCompany appeared first on Valerie Khoo.


Feel the fear and do it anyway

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Fear

I have a confession to make. For the past couple of years, I’ve been cruising. I’ve been so far into my comfort zone it’s been like living life in a down and feather doona with a bowl of M&Ms in easy reach. That doesn’t mean that I haven’t been working hard. It just means that I’ve been working hard only on projects and activities that I’ve been confident in achieving.

As a result of working hard, my career has progressed and my business has grown. While that’s great, it’s also part of the reason I’ve been content to roll around in my comfort zone – because there has been no imperative to get out of it. If life is generally moving in the right direction, it’s easy to be complacent.

However, I knew there was something inherently dissatisfying about what I was doing. I wasn’t stretching myself. And that meant I was limiting my opportunities for personal growth.

Your comfort zone is a great place to be. But it should be considered a place to drop into from time to time, not a default state of existence.

Getting out of your comfort zone

This year, I decided it was time to leave the land of doonas and M&Ms. I decided to take on projects which daunted me; to say “yes” to opportunities that I would never have previously considered and be far more open to new ideas. In short, to push myself out of my comfort zone.

And it was scary.

But I knew that I had just spent a couple of years working really hard on the same stuff. I didn’t want another 10 years to pass only to find myself in the exact same position. I may as well work hard on new, different – and occasionally terrifying – activities.

Because there is one thing that I’ve learnt this year: to feel the fear, and do it anyway. In fact, it’s become my mantra.

Stop making excuses

I met a woman recently who told me she knew that if she did more public speaking, it would grow her business. She confessed: “But that’s just not me. I don’t like speaking in front of big groups. I get really nervous.”

We all have different things that terrify us. For some, it might be public speaking. For others, it might be writing book, or asking for a pay rise, or trying to master a new skill.

However, that fact that you’re scared of it doesn’t mean you should use that as an excuse not to give it a go. I’ve also heard people say, “I don’t feel like I’m being authentic. I don’t enjoy doing that, so why should I do it?”

Oh pulleeeese. If you have that attitude, you will not only stay in your comfort zone, you will be so deep within it that you’ll be at risk of never emerging into the real world again.

Feel the fear – and do it anyway

I know that’s easy to say, but if there is one thing I’ve learnt in this last year, when you “do it anyway” you realise that it’s never as hard or scary as you once imagined. Never. And once you do it for the first time, you wonder why in the world you ever considered it daunting. You’re also rewarded with a sense of empowerment that is priceless.

The trouble is that so many of us can’t take that first step. We stay in our comfort zones. We work hard, but we don’t give ourselves the opportunities to grow that we truly deserve.

Whatever it is that’s currently scaring you, I encourage you to face it head on. You don’t have to do it alone. Get support, find a coach, take baby steps. But just do it. Feel the fear – and do it anyway.

I guarantee you will not regret it.

The post Feel the fear and do it anyway appeared first on Valerie Khoo.

My Life in a Minute: Chris Ducker, Seth Godin – and we turn 9!

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Kate Hennessy, yours truly, Sue White, Rah Gardiner

It’s been a while since I’ve shared “My Life in a Minute’ so here is the latest on what’s been happening in my world.

Thoroughly enjoyed: A recent mastermind session with entrepreneur, podcaster and author of “Virtual Freedom” Chris Ducker, which he held at the Australian Writers’s Centre’s training rooms in Sydney. There’s nothing like a power day sharing ideas with fellow business owners. I highly recommend it.

With entrepreneur, podcaster and author of "Virtual Freedom" Chris Ducker in Sydney

With entrepreneur, podcaster and author of “Virtual Freedom” Chris Ducker in Sydney

Thrilled to meet: Seth Godin at a wonderful Business Chicks lunch. I hosted a table of some awesome peeps as we absorbed Seth’s inimitable style in Melbourne.

Marketing guru Seth Godin and fabulous friends

Marketing guru Seth Godin and fabulous friends

Loved presenting to: A wonderfully engaged group of PwC partners at the PwC Partners Summit at the Gold Coast. It was all about “Storytelling in Business”.

At the PwC Partners' Summit

At the PwC Partners’ Summit

Awesome hanging out with: A group of brilliant graduates of the Australian Writers’ Centre in Melbourne who have gone on to create successful careers as writers. We filmed a series of videos which are now being edited. Can’t wait til they’re on YouTube!

Megan Blandford, Josefa Pete, yours truly and Michaela Fox

Megan Blandford, Josefa Pete, yours truly and Michaela Fox

Can’t believe that: We celebrated the ninth birthday of the Australian Writers’ Centre at The Winery, Surry Hills, Sydney. It honestly seems like yesterday that I started this business.

Kate Hennessy, yours truly, Sue White, Rah Gardiner

Kate Hennessy, yours truly, Sue White, Rah Gardiner

Still totally loving: My weekly podcast with my co-host Allison Tait. It’s called “So you want to be a writer” and it’s a regular dose of news, gossip and advice on all things writing. You can find it on iTunes here.

podcast-artwork

Missing: Cuddles from my adorable fluffy boys as I’m writing this while travelling interstate.

Rex (back) and Rocky (front)

Rex (back) and Rocky (front)

The post My Life in a Minute: Chris Ducker, Seth Godin – and we turn 9! appeared first on Valerie Khoo.

My life in a minute: My number 1 podcast! Clever kitty Rex; and my new fave gadget

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Rocky

It’s been a whirlwind over here with lots of planning, travelling, systemising and recruiting for new team members at the Australian Writers’ Centre. So here is my life in a minute!

Grateful for: The wonderful support from listeners of my podcast “So you want to be a writer” which I co-host with the wonderfully talented Allison Tait. I’m absolutely loving producing this podcast with Allison. I’m so grateful for all the positive feedback. You’ve helped us get to #1 in the Literature category. And we’ve reached #50 out of ALL podcasts in Australia so far!

Number 50!

Thrilled to: Host our recent meetup in Sydney with the wonderfully talented Tristan Bancks. Tristan shared his wisdom about writing to our community. I’m still in a bit of shock that he can write 2000 words just using his thumbs on his iPhone while walking on the beach in the morning! Tristan’s latest books are Two Wolves and My Life and Other Stuff That Went Wrong.

tristan

Speaking at: Business Blueprint conference at Australian Technology Park, organised by the talented Dale Beaumont and his team. I delivered the keynote on “The 8 Power Stories You Must Have to Build an Epic Business”. Great crowd – loved every minute of it!

VK Blueprint 1

Loving: My new favourite gadget. As I write this, I’m in the Yarra Valley. And one of the things I love about being here (well, apart from the wineries, rolling hills and the best Devonshire teas in Australia), is our shed. It’s where I retreat to channel my inner Rocky. Complete with heavy bag (essential prop for any Rocky training montage), rustic environs (think Rocky 4) and scruffy dog Groucho (the dog was called Punchy in Rocky 6).

Heavy bag

I have a thing about boxing. It’s great exercise, an incredible release and an all round brilliant workout. I only wish I had a fulltime boxing trainer at my disposal. But, in absence of that, I have the next best thing. A Rocky-style shed.

The shed is situated well away from the house, it’s massive, has weights scattered around the floor and oozes just the right amount of grunge, without being dirty. I almost delude myself into thinking that Mickey (Rocky’s first coach) is about to appear from the shadows (like he did when Rocky was in his final fight in Rocky 6).

When I walk into that shed, the scene is set.

*Cue Rocky music.*

And that’s where my fantasy comes crashing down. Completely.

Why? Well, it’s a truth universally acknowledged that a Rocky wannabe in search of a pounding training session (“Let’s build some hurting bombs”) must be in want of some Really Loud Music.

And the trouble with working out in a shed in the middle of nowhere means that, unlike my place in Sydney, there is no fancy Sonos system streaming perfectly paced music to accompany the deadlifts and the right hooks.

All I had were the tinny speakers on my iPhone. Not exactly conducive to a pumping Rocky soundtrack.

But then I read somewhere that if you put your iPhone in deep bowl, this would amplify the sound.

iPhone in bowl trick

So this has been my makeshift speaker for the past few months. Not quite cutting it right? It does amplify the sound a bit – but certainly doesn’t reach the decibels required for a true Rocky training session.

But then this little gadget walked into my life …

New gadget!
Welcome to my fave new toy. The Swan Bluetooth Speaker by F&D (and no this is not a sponsored post). It’s tiny but when I’m blasting my workout music, it’s so loud I’m certain the cows in the paddock down the road are channelling their inner Stallone as well.

I’m now so addicted to this little gadget that it goes with me everywhere – the bathroom, the backyard, the office …

I can finally stop carrying around that stupid bowl (ok just kidding).

Adoring: Well a post about my life wouldn’t be complete without some gratuitous pics of my furry babies.

Here is a video of Rex getting into the liquor cabinet. Clever kitty.

Here is gorgeous little Rocky. Yes, that’s really his name.

Rocky

Here is adorable Dougal.

Dougal

Til next time, that’s my life in a minute.

The post My life in a minute: My number 1 podcast! Clever kitty Rex; and my new fave gadget appeared first on Valerie Khoo.

Sticky beak: Infusionsoft offices in Phoenix, Arizona

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INFS Cereal Bar

Last week, I trekked over to Arizona in the US for a conference for about 3000 small business owners, boldly coined #ICON14. Run by US-based software company Infusionsoft, the company invited the Aussie contingent to tour its offices in Phoenix. So I thought I’d give you a sneak peek as well.

Infusionsoft is a classic startup success story. It was founded in 2001 by Scott and Eric Martineau and Clate Mask and now has over 500 employees in a Google-type building. While there are no slippery slides or sleep pods, there are lots of brights colours, quirky touches and countless proclamations like “We help small businesses succeed” plastered all over the walls.

I first explored Infusionsoft back in 2008 and decided it definitely wasn’t for me. But it appears that a lot has changed in six years. I decided to give it another go earlier this year and have been happy with the results so far. So it was great to be able to go behind the scenes to check it out. So here is my visit in pictures …

INFS animal balloons
Placed prominently in the entrance of the building is a large sculpture of an animal balloon. Apparently, the birth of Infusionsoft was because co-founders Scott and Eric Martineau wanted to create an online application to help their father streamline his balloon-twisting business (he had to manage about 200-300 balloon twisters who used to visit restaurants every evening to entertain guests with their sculpting skills).

INFS pineapples
Shortly after passing the giant animal balloon, you’re confronted with this big sign. That’s because there is one person in the building that is allergic to pineapples and a chemical that can be found in cleaning wipes.

INFS cereal bar
It has a free cereal bar in honour of its struggling startup days when its (then mainly male) coders pulled all-nighters to get stuff done.

INFS cereal mantra
And this is what they do with all those empty cereal boxes!

INFS Dream wall
Infusionsoft has the luxury of a full-time Dream Manager. According to its blog: “A Dream Manager is a full-time employee at Infusionsoft who will be a personal coach to each employee to help them envision their dreams, plan for their dreams and hold them accountable so they effectively progress toward realizing their dreams.”

INFS statements
As you can see, the company seems to be doing well.

INFS Qtrly goals
The company’s quarterly goals are broken down by priorities – and displayed for all to see.

INFS small business
Staff are constantly reminded that they serve small business owners.

INFS Simon Sinek
The conference featured inspiring speakers like Simon “Start with why” Sinek.

Seth Godin
And the legendary Seth Godin.

Was it worth the visit? Definitely. We were finally able to meet some people who we have only ever known through Infusionsoft’s “chat” help desk. The conference was inspiring and one I would definitely recommend if you are an Infusionsoft user – or plan to be.

The post Sticky beak: Infusionsoft offices in Phoenix, Arizona appeared first on Valerie Khoo.

Honoured to be featured in Foundr magazine

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VK Feature
I was recently interviewed by Nathan Chan from Foundr magazine. As someone who is usually asking the questions (I’m constantly interviewing people in my role as a journalist), it’s different being on the other side of the fence. Being interviewed but someone who has truly thought through their questions – as Nathan did – and who isn’t afraid to dig deeper, is refreshing. The process makes you think and helps crystallise your stance on various issues.
VK 1
If you’re interested, you can get the magazine on your iPad/iPhone/iPod Touch/ Android Device using the following links: www.foundrmag.com/itunes or www.foundrmag.com/android

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Animal Matters: An executive red carpet business event with a serious message

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REX

Many of you know that I have a number of pets. Five to be exact. And judging by the number of pet photos that I feature on this blog, it’s easy to assume that I’ve been an animal lover from way back.

To tell you the truth, that’s not the case. When I was younger, I never had a remote affinity with animals or pets. I was never that enamoured with visiting people if they had a dog. Wasn’t fond of cats. Just not into it.

Then Rex came into my life.

REX

Not only did I fall in love, I suddenly developed a love for animals that simply didn’t exist before. Not just a love, but a deep appreciation for the role their have in our lives and the joy their can bring to people in so many ways.

Yep, my life changed. Having said that, I’m not the sort of person who is going to sit around a moon-lit circle and sing “Kum-Ba-Yah”, waxing lyrical about the presence of animals in our lives.

So I was thrilled to hear about “Animal Matters: An executive red carpet business event with a serious message”.

It combines three of my favourite things:
1. Animals
2. Business
3. Red carpet

Needless to say, I’m going.

In 2014, it’s being held in:
Brisbane 24 June – 6:30PM – Mercure 85-87 N Quay, Brisbane QLD 4000
Sydney 25 June – 6:30PM – Blue Sydney A Tay Hotel – 6 Cowper Wharf Roadway, Woolloomooloo NSW 2011
Melbourne 26 June – 6:30PM – Intercontinental The Rialto 495 Collins St, Melbourne VIC 3000

The keynote is from Philip Wollen, former Vice-President of Citibank. According to his bio: “At age 34, Australian Business Magazine named him in the ‘Top 40 Brightest and Best’ headhunted executives in Australia. Today, he supports some 500 humanitarian projects for children, animals and the environment in 40+ countries.”

Described as “an evening of business networking, impactful speakers, entertainment, fine wine, canapés and … a serious business message”, see you there!

Details here:
http://communicate31.com/animalmatters2014/
animalmatters

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Now tell me what you REALLY want.

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What you really want Feature

I have a tendency to make people cry. I don’t set out to do it – and it’s not because I’m being mean to people. The tears are unusually ones of relief – and, sometimes, a little bit of joy.

What you really want Feature

For reasons I can’t explain, when I talk to people – even total strangers – I have a way of getting to the truth. It’s never from asking private questions. I just seem to have a way of asking the right questions; the ones that make people really think about what they want out of their life. I don’t set out to do it; it’s just second nature to me.

I’ll admit that I don’t have a particular strategy or methodology when it comes to helping people figure out their true desires (and most of the time, they’ve already figured it out, they just haven’t articulated it to anyone, even themselves). I can only guess that I make people feel comfortable or confident enough to express these thoughts for the first time. Or I can see when they are lying to themselves – and I call them out on it.

Obviously, I don’t launch straight into a line of profound questions the minute I meet someone. I can sense when somebody is searching, or when they are ready.

Sometimes, their eyes become moist. And I often hear comments like: “Wow, I’ve never admitted that to myself before.” Or “Oh my God, it’s a relief just to say that out loud for the first time.”

I often wonder what stops people from stating the truth to themselves about what they want to do in life. These people are typically intelligent, goal-oriented types who have the skill and capacity to achieve whatever they want. But that’s a moot point if they won’t actually admit what they really want to do.

Sometimes, they are scared to say their dreams out loud because they believe those dreams are just impossible to achieve. Other times, they are simply scared of what other people will think. And other times, they don’t think they deserve to have their dreams come true.

Regardless of the reason, It’s amazing to see how they can change within one minute once they are able to say their dreams out loud. Their body language shifts, their eyes look different. The best word I can find to describe it is “relief”.

Relief that they can stop lying to themselves. Relief that they have found something they are truly passionate about, even though it was always right under their nose.

And hope that their dream might actually become a reality.

Over the years, I’ve loved watching many of these people make their dreams come true. I’ll be honest: not everyone makes it happen. Those that don’t are typically the ones who quash their truth, who go back to denying themselves what their true passion is. But many do succeed. And their first step was admitting what they really want.

As Henry David Thoreau said: “The mass of men lead lives of quiet desperation”.

Don’t be one of them.

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Behind the scenes at Zappos

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Zappos Feature

Ever since I read Delivering Happiness by Tony Hsieh (CEO of online store Zappos) in one sitting, I’ve wanted to visit their offices in Las Vegas. So on my recent trip, I did just that. Here’s a quick tour.

Zappos 1Apparently, it’s a tie-free zone at Zappos. Anyone who wears a tie has it promptly cut off and this practice is proudly displayed at the front desk.

Zappos 2Tours of Zappos are free. Just book in – they even send a shuttle bus to pick you up from you hotel and can also drive you to the airport.

Zappos 3They’re really big on creating T-shirts to celebrate milestones.

Zappos 4In fact, slightly obsessed with T-shirts for any reason.

Zappos 5There are kitchenettes everywhere featuring snacks, coffee and fruit.

Zappos 6And if you want to have a nap, this is what they did to an unused internal walkway. Zappos is housed in the former city council building. They didn’t know what to do with this dead space so they held a competition among staff and the best idea was implemented.

Zappos 7It’s not exactly Vogue Living decor. But each team is encouraged to decorate their own area.

Zappos 8Because you’ve always wanted a Zappoccino.

Zappos 9There’s even a concierge to help staff get their life organised, particularly useful if you’ve moved to Las Vegas to take up the job.

Zappos 10And that’s Tony Hsieh’s desk.

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What I’ve learnt from San Diego

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USS Midway

I’m currently in San Diego at Social Media Marketing World and have been able to sample this lovely city for the past few days. Here’s what I’ve learnt so far:

1. San Diego is Man Diego
Apparently, it is a truth universally acknowledged that the ratio of men to women is very healthy in San Diego. I have absolutely no scientific evidence to back up this claim but that’s what my friend from LA tells me. A cursory look around the bars and restaurants in the evenings prove her correct

2. Uber.com works much better in San Diego that it does in Sydney
In the past 36 hours I’ve used Uber.com (the hire car app) more frequently that I’ve had hot dinners. The app works like a charm, a driver magically appears in front of me within minutes of booking and takes me to my destination at a very reasonable cost. Unfortunately, I’m unable to say the same thing about Uber in Sydney because it is a far more frustrating experience. If the Uber service in Sydney ever comes close to the quality in San Diego, I will be hooked.

3. They’re generous here!
I’ve discovered that the standard pours on drinks here are about two or three times what you would get in Australia. So keep that in mind if you don’t want to get tipsy!
Generous

4. Corn chips come with everything
Everything. That is all.

5. All board the USS Midway
The opening night networking function was held on the USS Midway, an aircraft carrier that now doubles as a naval aviation museum and functions venue. Here’s PR expert Catriona Pollard and I on one of the helicopters found on board.

USS Midway

6. At the border …
If you fancy a trip to the border of Mexico, it’s likely you’ll get distracted by the Las Americas Premium Discount Outlets. Enough said.

After reading all of the above, you’re probably wondering what I’ve actually learnt at the conference about the world of social media marketing. Don’t worry. I’m saving that for another post. Stay tuned!

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It’s true. I yell at my friends.

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It's true. I yell at my friends.

It's true. I yell at my friends.

I have a tendency to yell at my friends. I know this is not ideal. But, I confess, it’s true. Typically, this happens when I can see how amazing and talented they are – but they won’t believe me. Worse, they simply don’t believe in themselves, in their own capacity to kick their own goals or follow their dreams. It drives me totally bonkers.

I end up yelling: “But can’t you see how amazing you are?” “Can’t you understand that people will definitely buy from you/hire you/download your app? You just need to get out there and tell people you exist!”

I know that I shouldn’t yell at them. But after months – sometimes even years – of gentle encouragement, they still can’t see how talented they are, or how truly viable their business really is.

This is what I hear:
“I feel like a fraud.”
“I don’t think I’m good enough.”
“Why would anyone hire me? I don’t have the credentials.”

The reality is that they DO have the credentials, skills and talents to achieve their goals. And the only person they need to convince … is themselves. And nothing that anyone else can say will change their minds. These people are APSTOS.

You’ve heard of YUPPIES (Young Upwardly Mobile Professionals), DINKS (Dual Income No Kids), and even LOMBARDS (Loads Of Money But A Right D**khead).

Well, there is a new breed in town: APSTOS (Amazing People who Sabotage Their Own Success). You might know a few. You might even be one yourself.

See if you can recognise the characteristics of a typical APSTOS:

1. APSTOS continually go on courses to avoid implementing what they’ve learnt.
Hey, I’m all for courses. My entire business runs on them. I’m a huge fan of learning and I want to acquire new skills for the rest of my life. But there comes a time when you may need to take a break from enrolling in courses – and start implementing. If you’re implementing while you learn, that’s great. Then do all the courses you want!

But if you’re using the course as an excuse and to launch into your goals, convincing yourself that you just need to learn a bit more before you can give it a go, then you are simply procrastinating. Recognise what you’re doing and stop sabotaging your own success by putting unnecessary hurdles in your own way.

2. APSTOS say they’re “just not good at marketing”
There are some amazingly talented people who do know that they have real skill. They know they’re just as good – if not better – than successful people in their field. But they don’t have clients. They don’t get gigs. Their talent is only seen by themselves and their close friends. And they chalk it up to: “I’m just not good at marketing. I just want to focus on my creative work and let someone else do the marketing.”

Well, wake up and smell the 21st century. Gone are the days when you needed a rich patron (like a king or socialite) to fund your creative genius. These days, you need to carve out your own destiny, build your own platform and stop waiting to be discovered. If you’re “not good at marketing”, then either get good at it or resign yourself to the fact that the world isn’t magically going to discover you and shoot you to stardom. You need to be be proactive about achieving success.

I realise that there are many people who will then say to me: “Oh but my idea of success is simply to have the ability to do my creative work. As long as I’m making enough money to get by, I’m okay with that. I don’t need to be famous.” Well, that’s fine. And I’m a passionate believer that we each need to pursue our own versions of success. But be truthful with yourself.

If that’s the case, then don’t complain to your friends that less talented peers are getting jobs that should be going to you. Don’t bemoan the fact that “the industry is changing” and you’re not getting the number of jobs you used to. If you’re dissatisfied with your lot, do something about it.

3. APSTOS are always searching for the magic bullet
Let’s get this straight. There isn’t one.

APSTOS think that if they can just be mentored by the right person, they’ll make it. Or they just need to find an angel investor – and all their problems will be solved. Or they just need to get X or Y, and it will be the answer to all the problems. Often, APSTOS think that investing tonnes of money with a high profile coach or a really expensive software program will suddenly fast-track their success. Don’t get me wrong. I’m not saying that you shouldn’t invest in these things. I’m saying that you shouldn’t bank on these strategies as being the answer to all your prayers. They’re just one tool in your arsenal.

The reality is that the single most effective thing you could probably do to break through your success barrier is possibly the thing that you loathe the most.

I know. Sucks, right? But it’s often true.

If you hate sales and marketing, it’s learning how to embrace it. If your business is highly disorganised because you hate documenting systems, it’s probably that. If you can’t stand the thought of public speaking but know that it would make a huge difference to your business and your profile if you did more of it, then that’s your answer.

Sure, you can outsource some of these things. You might convince yourself that you’re delegating, but in many cases you’re actually abdicating responsibility. Push yourself out of your comfort zone because this may be the very thing that you need to do in order to get to the next level.

We can ALL suffer from the above symptoms from time to time. That’s normal. But if someone has been experiencing the above for many months (or years), they might be an APSTOS.

Fortunately, there is hope for the APSTOS. Success isn’t going to elude them forever. I’ve seen some die-hard APSTOS make amazing breakthroughs and come to understand that they can achieve their goals – and beyond. If you recognise some APSTOS qualities in yourself, try these two strategies:

1. Pick one thing and stick with it. The trouble is that many APSTOS have their fingers in many pies – there’s that new software program, that bright shiny object, that new group coaching course. They are spread so then that there is simply no time to do any of these things effectively. Even though they know they should pick one thing and stick with it, they suffer from paralysis by analysis and spend way too much time trying to decide which avenue to focus on. Stop analysing, simply pick one thing (flip a coin if you need to), and stick with it.

2. Get thee to a psychologist. Ultimately, many APSTOS are dealing with self-esteem issues. Fundamentally, they don’t believe in themselves and that’s why they sabotage their own success. It might be useful to consider booking in with a psychologist or somebody who is a specialist in self-esteem issues to help you with this. Your friends can only do so much. They can support and encourage you, but it is unlikely that they are equipped to help you on a profound level with your self-esteem.

Ultimately, there is great hope for the APSTOS, because they are usually so very talented. And once they are prepared to let that talent shine – once they can really believe in themselves and what they can achieve – the possibilities are endless.

The post It’s true. I yell at my friends. appeared first on Valerie Khoo.

Featured in Switched on Leadership magazine

I get asked curly questions on the Flying Solo podcast.

What happens when someone steals your work?

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Coffee

Coffee

What happens when you see your work blatantly ripped off by someone else? They say that imitation is the best form of flattery. But it’s hard to convince yourself of this when you read someone else’s work and it resembles your writing and ideas so much that it’s almost a word-for-word copy. (There are only a few changes – but just enough that you couldn’t pursue it as direct plagiarism in a court of law).

The first stage is disbelief.
How could this happen? How could someone have so little professional pride that they have to blatantly copy your work?

The second stage is anger.
How dare they? You’re angry. You go through their body of work and soon realise how much of your work they have appropriated as their own over the years. You then realise that some of that actually IS a direct word-for-word copy of your writing. Your anger then borders on rage.

The third stage is pity.
It takes a while to get to this stage because the people around you (who care about you) are so enraged at the thief in question that it’s hard to calm down amidst their fury. But the reality is that it’s tiring – and unpleasant – to fuel this rage. And you just want it to go away. So you pity the thief, partly as a coping mechanism, and partly because you really DO pity them. They must be so insecure about their own ideas that they have to steal other people’s.

There is nothing wrong with referencing other people’s ideas. But there is everything wrong with passing them off as your own. At least have the professional pride to bring a new angle or twist to the work. Or have the decency to attribute the original thinker.

The fourth stage is indecision.
Should you confront the thief? Or let it pass and let karma do its thing? Obviously, this depends on the situation. Some people choose to name and shame. Others leave it to the universe to serve up justice. It also depends on how well you know the thief. Are they a fellow blogger, or a major corporation, or a colleague or friend? You also need to weigh up the consequences of confrontation – and whether you can be bothered with the fallout.

For writers, words are their currency. And in a world that is full of noisy content, writers need to come up with original ideas to stand out from the crowd. I’ve recently seen a thief blatantly steal the words and ideas of a group of writers I care about. It’s not right.

The fifth stage is moving on.
That doesn’t mean you sweep it under the carpet. Nor does it mean publicly naming and shaming because starting a public war rarely achieves anything. But it does mean privately warning other people in your professional circle to be aware of what the thief is doing so they can make their own informed decisions about whether to associate with the thief.

Ultimately, you can’t dwell on it. It’s not healthy. Trust karma. And be confident in yourself to know that you will easily come up with many more wonderful words and ideas, while they will FOREVER be scrambling in your wake.

 

 

 

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Mentoring in Microsoft’s #ModernBiz Technology Make-over

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Valerie and Reneesq

This month, I’ve started the exciting process of mentoring a business in Microsoft’s ModernBiz Technology Make-over. When Microsoft first approached me to get involved, it was a no-brainer. I love mentoring. I love technology. And I love helping small businesses harness the power of technology to make life easier.

The business in question is Guardian Strata, a specialist strata management company based in Sydney. This is a business that’s been going for seven years and is headed by a passionate business owner Ossie Pisanu. With his team of eight full-time staff, it faces many challenges that most small businesses need to deal with, and a raft of challenges that are specific to the strata industry.

With Renee Freedman from Guardian Strata

With Renee Freedman from Guardian Strata

I’m particularly excited in helping this business because it’s very clear to me that Ossie and his team don’t just treat their work like a job. They want to do great work. They don’t want to be average. Enthusiasm like that is priceless and it can carry a business through some pretty tough times. Specifically, I’m mentoring Renee – one of Guardian’s strata managers – and while we are only at the start of our mentoring journey, I can already tell we’re going to have a fun ride.

Ossie, Renee and the rest of the team are not only going to get a technology make-over, they are being given access to a posse of other mentors assembled by Microsoft. Each of us brings different strengths to the table. I’m thrilled to be one of these mentors because that also means I’ll be working with a brains trust – and, together, we can make a real difference to this business.

I’ll be keeping you posted on the progress that Guardian Strata makes while they are undergoing their technology make-over during the next few months. Especially as I’ve already received emails from some of you asking how you can get your own technology make-over.

Well, you can actually do this on your own – and you can get started right now. Ask yourself these questions:

  1. What areas of your business can become more efficient – and how can you use technology to make this happen?
  2. What areas of your business frustrate you the most – and what steps can you put in place to turn this around?
  3. Who can you talk you to get ideas on how you can use technology to make life easier?

The answer to number 3 is an important one. Too often, I see small business owners bumble around and do things the hard way because they don’t know what they don’t know. Sometimes, it can be useful to talk to another business owner to get ideas on how they have harnessed the power of technology to improve their business processes. Have a coffee with a handful of owners or managers who run non-competitive businesses for the sole purpose of learning more about their use of technology.

Of course, check back here in the coming months too, as I’ll be updating you on each step of Guardian Strata’s make-over. I look forward to bringing that to you – and to hearing what changes you’ve made in your businesses too.

This content has been created as part of my involvement in Microsoft’s #ModernBiz Program.

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How to makeover your email and skyrocket your productivity

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Valerie with Renee

As business mentor, I often see people drown in a sea of emails. I’m currently mentoring Renee Freedman from Guardian Strata as part of Microsoft’s ModernBiz Technology Make-over. And when I caught up with Renee recently, she told me that she walked into work that day to find more than 700 messages in her inbox, all demanding urgent attention.

Renee is a strata manager – so you can probably imagine that kind of emails she receives! Facing a mountain of 700 emails on a regular basis is enough to make anyone feel sick. And they are all genuine messages from clients.

The reality is that the volume of Renee’s emails is not going to decrease. So we worked together to formulate a strategy to help Renee manage her inbox.

Valerie with Renee

Valerie with Renee

Get email on the go
Until Microsoft’s technology make-over, Renee was unable to access her emails on-the-go on her mobile device. So if she was out at meetings, that meant she had to rush back to the office to attack her inbox or check if there was an urgent issue that had to be dealt with.

Thanks to the make-over, Renee can now access emails on her mobile device, giving her much more flexibility so that she’s not chained to her desk. She can triage the emails and action the urgent ones, while leaving the less-urgent ones for later.

If you run a business and you don’t yet have access to your emails on your mobile device, what are you waiting for?!

Setting boundaries
However, easy access to your emails can also be addictive. So it’s important to set boundaries. The thing is: everyone has different priorities and lifestyle considerations. Renee decided to:

– determine specific times of the day when she would check and respond to emails.

– identify the types of queries that often result in a lot of “back and forth” correspondence. Instead, the best course of action may be to simply pick up the phone and resolve the issue that way.

Use email more efficiently
With the technology make-over, Renee now has the latest version of Microsoft Office 365 including Outlook. A couple of strategies to help manage her email include viewing her emails using conversation view so that she can read the entire thread and respond to the latest email instead of responding to them out of order.

Ultimately, email can be a blessing and a curse at the same time. But it’s vital that you don’t become a slave to it and to master the tool so it can really work for you.

This content has been created as part of my involvement in Microsoft’s #ModernBiz Program.

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3 pillars of communication in your business

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When you are running a small business it’s easy to get so caught up in doing the work, stressing about the future, and focusing on keeping your business going that the simple act of communication can fall by the wayside. And if you have competent staff who are getting their job done, it’s can be easy to forget to check in with them. But that’s no way to grow your business.

Regular readers will know that I'm currently mentoring Renee Freedman from Guardian Strata as part of Microsoft’s ModernBiz Technology Make-over. As part of this initiative, Guardian Strata is undergoing tremendous change – and not just in the area of technology.

I know that Renee – and everyone else on … Read the rest

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Are you getting the RIGHT kind of attention?

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I was once speaking to an author about building his profile and helping him to working out ways he could get more publicity. This author wasn't craving fame for the sake of it. His primary aim was to sell more of his books. As an author of a business book, he was an expert in a very specific niche.

From the outside, it looked like his profile-building efforts were working. He was featured in magazine articles, interviewed on blogs and podcasts and even scored what many people consider to be the Holy Grail ... an appearance on a morning television show.

However, he confided in me that he felt exhausted – and wondered whether all his efforts at getting publicity … Read the rest

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What entrepreneurs can learn from Rocky 7. Yes, 7!

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I love the Rocky movies. (Except for Rocky 5 which really just should not have been made.) But every other Rocky movie has just hit the spot for me. So when Rocky Balboa undertook his final fight in Rocky 6, it's safe to say that I was a little sad that it was the end of an era.

But I should have known better.

Because he's back... in Rocky 7. This is not a joke. And unsurprisingly... I. Just. Can't. Wait.

Before you pooh pooh this movie and write it off as a ridiculous story about an ageing boxer, let me assure you that Rocky isn't coming back into the ring in a feeble attempt to win a world championship … Read the rest

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Are you really a thought leader – or a consultant?

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The term “thought leader” has become a big buzzword in recent years. So many people seem to want to add this description after their name. Now there’s nothing wrong with that. But if you REALLY want to be a thought leader, it’s vital that you are truly acting like one.

I see many consultants call themselves thought leaders. But they rarely produce content that remotely resembles thought leadership. That’s not to say they are not thought leaders. In fact, they may have a wealth of incredible information and insight into their chosen field. But if they don’t share that insight, then can they really be considered thought leaders? You can only be a thought leader if you bother to actually … Read the rest

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